Frequently Asked Questions (FAQs)

1. Ordering & Shipping

Q: How long does shipping take?
A: Standard delivery within 3-5 business days. Track at childrensandkid.com/track-order

Q: Do you offer international shipping?
A: Yes! Rates calculated at checkout. See details at childrensandkid.com/international-shipping

2. Returns & Exchanges

Q: What’s your return policy?
A: 30-day returns for unused items. Start at childrensandkid.com/returns

Q: Can I exchange sizes?
A: Free size exchanges within 14 days. Select this option during return.

3. Sizing Help

Q: How do kids’ sizes run?
A: Our Size Guide at childrensandkid.com/size-chart shows detailed measurements.

Q: Do outfits run true to size?
A: Most do, but check product reviews for fit notes.

4. Product Care

Q: How should I wash delicate fabrics?
A: Always follow care labels. See tips at childrensandkid.com/fabric-care

Q: Are clothes pre-shrunk?
A: Cotton items are pre-washed to minimize shrinkage.

5. Special Occasions

Q: When should I order for holidays?
A: Check our Holiday Calendar at childrensandkid.com/holiday-dates

Q: Do you offer gift wrapping?
A: Yes! Add during checkout for $5.

6. Account Help

Q: How do I reset my password?
A: Use “Forgot Password” at childrensandkid.com/login

Q: Can I merge accounts?
A: Contact us through your preferred account email.

Last Updated: June 18, 2025